Omni Channel Path to Purchase at Walgreens


Walgreens is re-imagining convenience by leveraging their physical and digital footprint to create frictionless customer experiences.  Their omni-channel strategy is designed to meet their customers’ needs in the micro-moments that define a patient’s journey.

Whether someone is newly diagnosed and looking for health information, a caregiver making sure their parents get diabetes medications on time or a busy professional looking for a telemedicine solution to combat a sinus infection; Walgreens is there to make healthcare easy.

In this session, Dimple Rao, Senior Product Manager, Digital Health, Walgreens, will talk through how the Walgreens customer experience is evolving, lessons learned along the way and the future of Digital Healthcare at Walgreens.